Refund policy

We want you to be completely satisfied with your purchase. However, if for any reason you are not, we offer a 7-day return policy. This means that from the moment your order is delivered, you have 7 days to initiate a return, exchange, or request store credit.

Eligibility for Returns

To be eligible for a return, your item must meet specific conditions to ensure it is in resalable condition. The item must be in the same condition as when you received it—unworn, unused, free from any damage, and with all original tags attached. Additionally, the item must be returned in its original packaging, as this ensures that the product remains in pristine condition. Please note that proof of purchase, such as a receipt or order confirmation, will be required to process your return.

Unfortunately, all sale items discounted by 30% or more are final sale and cannot be returned, exchanged, or refunded. These items are deeply discounted, and as such, we are unable to accept returns on them.

To begin the return process, the first step is to complete our Return or Exchange Request form. Once your return request is received, reviewed and accepted, we will confirm next steps. Please note that items sent back to us without approval will not be accepted, so it is essential to follow this process to ensure your return is processed smoothly.

For any additional questions or inquiries regarding returns, please do not hesitate to reach out to us at hello@kimlolley.com, where our customer service team will be happy to assist.

Damages and Issues

We strive to deliver only the highest quality products, but we understand that sometimes things can go wrong. If your item arrives damaged, defective, or if you receive the wrong item, we sincerely apologize for the inconvenience. It is important that you inspect your order upon receipt and contact us immediately if you encounter any issues.

To report damages, defects, or incorrect items, please email hello@kimlolley.com right away, and include photos of the damaged or incorrect product if possible. This will help us assess the issue promptly and find the best solution for you, whether that’s sending a replacement, offering a store credit, or processing a refund. Your satisfaction is our top priority, and we are committed to making things right.

Exceptions / Non-returnable Items

While we want to be as accommodating as possible, certain items are not eligible for returns. These include:

• Custom or personalized products, such as special orders or items that were customized specifically for you. Due to the unique nature of these items, we are unable to accept them for return.
• Hazardous materials, flammable liquids, or gases, due to safety and legal restrictions.

If you have any concerns or questions regarding whether your item is eligible for a return, please don’t hesitate to contact us at hello@kimlolley.com, and we will be happy to clarify any uncertainties.

Additionally, please note that gift cards are non-returnable and cannot be redeemed for cash or returned for a refund.

Exchanges

If you would like to exchange your item for a different size, color, or product, the fastest and most efficient way to do so is by returning the item you currently have. Once we accept the return of the original item, you can then place a separate order for the new item you desire.

This process ensures that you receive your new item as quickly as possible, without having to wait for the return to be fully processed before making your new purchase.

European Union 14-Day Cooling-Off Period

In compliance with European Union regulations, if your order is being shipped to an address within the European Union, you are entitled to a 14-day cooling-off period. During this time, you have the right to cancel or return your order within 14 days of receiving it, for any reason, and without needing to provide a justification.

As with all returns, the item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase to initiate the return.

If you wish to exercise your right to cancel within the 14-day cooling-off period, please contact us at hello@kimlolley.com, and we will guide you through the return process.

Refunds

Once we’ve received your returned item and have had the opportunity to inspect it, we will notify you via email about whether your return has been approved. This inspection ensures that the returned item meets all of the conditions listed above (unused, unworn, with tags, and in its original packaging).

If your return is approved, you will automatically be refunded to your original payment method. Please allow up to 10 business days for the refund to be processed. Keep in mind that it may take additional time for your bank or credit card company to process and post the refund to your account.

If it has been more than 15 business days since your return was approved and you have not yet received your refund, please contact us at hello@kimlolley.com, and we will look into the issue for you.

Return Address

Please ensure that all returns are sent to the following address:
264 Dawkins Road, Farmerville, Louisiana 71241

We are unable to process returns that are sent to any other address, so it is important to use the correct location for a smooth return process.

WHOLESALE CANCELLATION POLICY

When you place a wholesale order, your zip code is protected, meaning no other retailers in your area will carry our products. This exclusivity is valuable and something we take very seriously. It ensures that you have a unique advantage in your area, which is why we are equally committed to maintaining the integrity of this arrangement.

If you need to cancel your order, we do allow cancellations up to 30 days prior to your scheduled delivery date. However, once that 30-day window has passed, your order is fully binding. By placing an order with us, you are making a commitment, and cancellations will not be accepted after this point. Cancellations within this period negatively affect not only our business but also our ability to offer opportunities to other potential retailers in your area.

We ask that you be mindful of this policy and plan your orders accordingly. This allows us to continue providing exceptional service and support to all of our retail partners while preserving the exclusive nature of our brand in your area. Thank you for your understanding and cooperation in following these terms, which are crucial to our business and your success as a retailer.