Shipping policy

Shipping charges for your order will be estimated and displayed at checkout. All orders are then processed within 5 business days.

Shipping costs at checkout are auto calculated and include the total expected cost of 1) shipping by a provider and 2) handling (which covers the expected costs associated with the process of preparing and packing an order). If there is a more effective or efficient option available at the time of shipment, we reserve the right to change shipment methods at no additional cost to you. Orders are not normally processed or shipped on weekends or holidays.

If provided by the shipper, we will email the shipping tracking number when fulfilling your request so that you are able to track and locate your package as it is en route. We are not responsible for mail delays, including those caused by weather.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone. If your package is shipped via USPS, it's important to note that they will not open a case about a missing 1st class package until it’s missing for 30 days; Priority Package for 7 days.

If you have a question about our shipping policy, please send it to kim@kimlolley.com with the subject "Shipping Question" (please use this specific subject so that it gets flagged properly).